Shipping & Returns

Shipping costs are calculated at checkout.

Processing Time:
All orders are processed within 3-5 business days (Monday to Friday). Please note that orders placed on weekends or holidays will be processed on the next business day.

Shipping Locations:
We currently ship to the following regions:

  • Canadian provinces except Yukon and surrounding Territories
  • United States of America (USA)
  • United Kingdom (UK)

Shipping Method:
All orders are shipped using expedited shipping services to ensure timely delivery.

Delivery Times:

  • Canada: Next day to 7 business days (domestic)
  • USA: 4 to 12 business days (international)
  • UK: 13 to 21 business days (international)

Order Tracking:
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier's website.

Shipping Costs:
Based on your location and the weight of your order.

Failed Delivery:
We are not liable for delivery errors due to incorrect or incomplete information provided by you during the purchasing process. If the goods are not received or collected at the time or within the period specified, they will be returned to us. We will contact you to schedule a second delivery attempt or to agree on a future course of action.

Returns:
We accept returns within 14 days of the delivery date. To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging.

Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Sale Items:
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges:
If you need to exchange an item for the same item, send us an email at Hello@simplicitybodyandmind.com and send your item to: [Your Return Address].

Shipping Costs:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Customer Service Email:
Hello@simplicitybodyandmind.com